ASQ Service Quality Conference
Tutorial Speaker: Using Six Sigma and Emotional Intelligence to Improve Human Performance in the Workplace
September 17, 2006
Time : 8:30 a.m. - 5:00 p.m.
For any improvement initiative to succeed people must work cooperatively. This tutorial examines Emotional Intelligence (EI) and team performance in the workplace. The use of Six Sigma, an EI Strategy and a case study are used to illustrate how to improve team performance & drive project completion in the workplace.
Presented by: Andrew Milivojevich, President, Knowledge Management Group Inc.