 |
The Knowledge
Management Group Inc.
The Knowledge Management Group Inc. is a leading
provider of business solutions designed to improve
your organization. We partner with clients in
an enterprise-wide effort to identify, reduce,
and eliminate waste from each and every strategic
business process. Through the deployment of our
Six Sigma strategies, your people will identify,
characterize, and optimize business processes
based on their organizational importance, their
capability to exceed customer expectations, and
their potential to achieve the desired financial
savings. |
Our process pre-qualifies and documents business
process improvement activities that quality
for Revenue Canada’s Scientific Research
& Experimental Development tax incentive
program. In most cases, you may receive an income
tax refund, up to 35% of your project costs,
including our implementation services!
If you are, or plan to adopt, a quality management
standard, the effective deployment of our Six
Sigma program will demonstrate continual business
process improvement, a key expectation of all
quality management standards.
Working with The Knowledge Management Group
Inc., your entire organization can improve business
processes, affect product and service quality,
realize federal income tax refunds, comply with
quality management standards, positively influence
the bottom-line, and increase customer satisfaction.
|
|
 |
What We Do
We implement strategies that identify,
reduce, and eliminate waste from every product,
process and transaction. We integrate statistical
and Six Sigma techniques in an enterprise-wide
effort to achieve business process improvement.
Our approach requires defining the process
function, identifying, collecting, and analyzing
data, creating and consolidating information
into useful knowledge |
and the communication and application of
such knowledge to eliminate waste. We provide
a disciplined, quantitative approach for
the improvement of defined metrics in Sales,
Design, Development, Manufacturing, Service,
and Financial processes. |
|
We help clients recognize and develop their
people and foster a learning environment. We
apply detailed survey instruments that seek
to identify people with an aptitude to acquire
knowledge and demonstrate imagination that can
deliver innovation. Through effective people
and strategic business project selection your
human resources will acquire and apply the knowledge
necessary to characterize and optimize key business
processes, affect product and service quality,
positively influence the bottom-line, increase
employee and customer satisfaction, and assure
long-term business success.
|
 |
Our History
The Knowledge Management Group Inc. was
founded on the principles of our President
Mr. Andrew Milivojevich. Since 1988, he
has provided leadership, direction, vision,
and fostered an environment of business
process |
improvement for a number of large organizations.
He has a long and distinguished career in
Corporate Canada and is a recognized authority
in the application of statistical and Six
Sigma methods to improve business performance.
He has applied such methods to Research,
Development, Operations, Service, and Government.
During his career at The Woodbridge Group
he pioneered the first known application
of Six Sigma methods and tools in Corporate
Canada in 1994. He has worked for a number
of large organizations such as Magna International,
The Woodbridge Group, Juran Institute, and
Progressive Molded Products where he was
Vice President of Quality. |
|
Our Vision
To be a leader to industry in the application of statistics and and Six Sigma methods to achieve organizational effectiveness.
|
|
Our Purpose
To engage and empower management in the acquistion and application of knowledge to achieve advancements that postively affects organizational effectiveness.
Core Values
Knowledge
Relentlessly research and apply innovative methods to educate and enable others.
Leadership
Enlighten management about the virtues of process thinking to eliminate waste.
Imagination
Educate and advocate statistical methods and systems thinking to cultivate new ways of thinking.
Innovation
Drive the rigorous application of Six sigma to breed new ideas and innovative solutions.
Growth
Encourage the execution of innovative solutions that positively affect the bottom-line. |
|
What is Six Sigma?
The Six Sigma concept was introduced at,
and popularized by Motorola in their quest
to reduce defects in manufactured electronic
products. When used as a metric Six Sigma
technically means having no more than
3.4 defects per million opportunities
in any process, product, or service.
More important than the technical definition
is the concept of Six Sigma as a disciplined,
quantitative approach for improvement
of defined metrics in manufacturing,
service, or financial processes. This
approach drives the overall processes
of selecting the right projects based
on their potential to improve performance
metrics and educating the right people
to get the desired results.
Improvement projects follow a disciplined
process of four macro phases: Measure,
Analyze, Improve, and Control (MAIC).
A Define step is added, which relates
to the appropriate selection of projects
and problem definition. The purpose
of each of the steps is as follows:
Measure: Select the appropriate
responses (the y's) to be improved based
on customer input, ensure that they are
quantifiable and that we can accurately
measure them. Determine what is unacceptable
performance (i.e. a defect). Gather preliminary
data to evaluate current performance.
Analyze: Analyze the
preliminary data to document current performance
(baseline process capability) and also
to begin identifying root causes of defects
(i.e. x's or independent variables) and
their impact.
Improve: Determine how
to intervene in the process to significantly
reduce the defect levels. Several rounds
of improvements may be required.
Control: Once the desired
improvements have been made, put a system
in place, then audit the system periodically
to ensure the improvements are sustained. |
|
|
|
 
Andrew Milivojevich, Six Sigma Consultant, is not only the founder and  president of The Knowledge Management Group, Inc., he also is a frequent speaker on Six Sigma and statistical methods to improve business performance. Read more about Andrew Milivojevich.
Our Six Sigma Advisors are
exceptional at what they do. Their backgrounds and  experience is broad. They have applied their craft
to every type of business process. Combined, they
have more than 100 years of professional experience.
Academically, they hold professional designations,
certifications, advanced degrees, and are sought after
speakers. Read more about our Six Sigma Advisors.
 |
|
Cultural Transformation
